Meet the Staff

William P. Anthony, FLMI
Human Resources Manager

Mr. Anthony is the Human Resources Manager with the Firm's Home Office Support Section. Professionally, he is recognized as a Fellow of the Life Management Institute (FLMI). Mr. Anthony oversees functions pertaining to Human Resources, Electronic Imaging, Mailroom and Reception. He earned his Bachelor of Science degree in Business from Florida State University in 1990. Mr. Anthony joined the Firm in 1998, bringing with him 7 years of managerial experience in the Human Resources field.

William M. Reynolds, FSA, MAAA
Manager Actuarial Administration

Mr. Reynolds is the Actuarial Manager of the Firm's Administrative Support Department within the Administrative Services Section. Professionally, he is recognized as a Fellow of the Society of Actuaries (FSA) and a Member of the American Academy of Actuaries (MAAA). He and his staff currently provide actuarial support in the areas of reserve valuation, rate filing and experience analysis. Mr. Reynolds joined the Firm in 1997 after earning a Master of Arts degree in Mathematics from the University of South Florida.

Sharon S. Goodman, ASA, MAAA
Administrative Actuary

Ms. Goodman is an actuary in the Administrative Support Department. Professionally, she is recognized as an Associate of the Society of Actuaries (ASA) and a Member of the American Academy of Actuaries (MAAA). Academically, she earned her Bachelor of Science degree in Mathematics from Worcester Polytechnic Institute in 1990. Ms. Goodman joined the firm in 2001 after working for several large insurance companies. Her experience includes valuation, financial reporting and reinsurance of individual health and life insurance products.

Darcey Shaffer, ACS, FLMI
Compliance Administration Manager

Ms. Shaffer is the Compliance Manager of the Firm’s Administrative Support Department within the Administrative Services Section. Professionally, she is recognized as an Associate, Customer Service (ACS) and Fellow of the Life Management Institute (FLMI). Academically, she earned her Bachelor of Arts Degree in Insurance from Illinois Wesleyan University in 1985.

Ms. Shaffer joined our Firm in 1996 bringing over ten years experience of life and health insurance underwriting from a large insurance company. She moved to our Compliance Section in 1998 and currently is responsible for our Firm’s license renewals, annual reporting to the state departments and overseeing continued compliance of the Firm’s clients in our administrative operations.

Timothy S. Grooms, CMA, FLMI
Finance Manager

Mr. Grooms is the manager of the Firm's Finance Department within the Administrative Services Section. Professionally, he is recognized as a Certified Management Accountant (CMA) and Fellow of the Life Management Institute (FLMI). He earned his Bachelor of Science degree from the University of South Florida in 1989.

Mr. Grooms joined the Firm in 1989, after several years of experience in the accounting department of a life insurance company. He oversees the Firm's accounting, finance, and treasury functions for the Administrative Services Section. He is also experienced in the preparation of Statutory Annual Statements and the associated electronic filings.

Heather Bosley, FLMI, HIA, ACS, HCSA, AIAA, AIT
Policy Administration Manager

Ms. Bosley is the Manager of the Firm's Policy Administration Department within the Administrative Services Section. She is responsible for the customer service provided by the Health Division's Policy Owner Service teams. Professionally, she is recognized as a Fellow of the Life Management Institute (FLMI), a Health Insurance Associate (HIA), Associate, Customer Service (ACS), Healthcare Customer Service Associate (HCSA), Associate, Insurance Agency Administration (AIAA) and Associate, Information Technology (AIT). She earned her Bachelor of Science in Business Administration from the University of Central Florida in 1993.

Prior to joining the Firm in 2004, Ms. Bosley had 9 years of insurance experience ranging from Customer Service, Policy Issue, Agent Licensing, Commission Accounting, Business Analysis and Quality Testing.

Darlene M. Johnson, FLMI , CPCU
Consumer Affairs Manager

Ms. Johnson is the manager of the Firm's Consumer Affairs Department within the Administrative Services Section and plays a supporting role for Policy Administration. Professionally, she is recognized as a Fellow of the Life Management Institute (FLMI) and a Chartered Property Casualty Underwriter (CPCU).

Ms. Johnson joined the Firm in 1981, bringing with her 16 years experience in data processing and policy administration with a large insurance company. After working as a computer programmer during the design and implementation phases of the Firm's insurance administration system, she assumed the position of operations manager in 1984. In this role, she was responsible for customer service and consumer affairs. She developed and coordinated administrative procedures for all functions performed within the Policy Administration Department.

Shelia B. Granger, FLMI
Life Policy Administration Manager

Ms. Granger is manager of the Firm's Life Policy Administration Department within the Administrative Services Section. Ms. Granger joined the Firm in 2007. Professionally, she is recognized as a Fellow of the Life Management Institute (FLMI). She has a Bachelor's degree from West Georgia College in Carrollton, Georgia. Prior to joining the Firm in 2007, she had over 25 years of experience in the Policyholders Service Department and Agency Department of a life insurance company. She is responsible for customer service, policy issue and claims for the life business.

Debra S. Klein, ACS, FLMI
New Business Manager

Ms. Klein is the manager of the Firm's New Business Department within the Administrative Services Section. Professionally, she is recognized as an Associate, Customer Service (ACS) and Fellow of the Life Management Institute (FLMI). She earned her Bachelor of Business degree from the University of Wisconsin in 1991. Prior to joining the Firm in 1999, Ms. Klein had 9 years experience in scheduling, workflow analysis and business procedures.

Sue Schmidt
Claims Manager

Ms. Schmidt is the claims manager of several of the Firm's largest Medicare Supplement clients within the Administrative Services Section. She joined the Firm in 1999 after 20 years of insurance industry experience for a large third party administrator. Her areas of expertise include inventory management and project consulting of daily operations, with proven results. Ms. Schmidt's primary accountability is to help implement and oversee the claims adjudication operation of the Firm's two largest Medicare Supplement clients.

Donna Walters
Claims Manager

Ms. Walters is the claims manager of several of the Firm’s largest Medicare Supplement clients as well as other supplemental health insurance coverages within the Administrative Services Section. She joined the Firm in 1991 after 13 years of policyholder services and claims adjudication experience. Ms. Walters oversees the claims adjudication functions for Medicare Supplement and other supplemental health insurance coverages.

Nicole Howard-Wade
Assistant Claims Manager

Ms. Howard-Wade is the assistant manager of the Firm’s Long Term Care Claims Section. Nicole earned her Bachelor of Arts and Science degree from Tennessee State University. Prior to joining the Firm in 1998, Ms. Howard-Wade specialized in the individual health and long term care markets, with emphasis in product interpretation, medical review, and customer and client relations. She oversees the daily operations and claims adjudication functions for all Long Term Care clients.

David Carpenter
Manager - Information Technology Applications

Mr. Carpenter manages the Applications area of the Information Technology Department. He earned his Bachelor of Science degree in Business Administration from Sonoma State University. Prior to joining the Firm in 2006, he spent 14 years in the insurance industry in various management roles related to application development, document automation, customer service, and quality assurance. He manages the Firm's technical staff of programmers and analysts.

Gary Cannaday, PMP
Manager - Information Technology Systems

Mr. Cannaday manages the firm's IT Systems Department. He has 25 years of experience with various areas of IT infrastructure. He holds a Bachelors of Engineering Technology degree in Computer Science from the University of South Florida and a Masters degree in Systems and Information Management from the Florida Institute of Technology. Mr. Cannaday is a certified Project Management Professional (PMP).